Our standard return window is 30 days from delivery for unused, uninstalled parts.
Effective November 14, 2026.
Contact us within 30 days of delivery with your order number, part number and reason for return. For change-of-mind returns, parts must be unused, uninstalled and complete, with their original packaging and accessories in resaleable condition. We do not charge a restocking fee.
Request return instructions before shipping anything back. We will provide the return address and reference. Do not send a return to an address shown on a parcel without confirmation. Installed or used parts are not eligible for change-of-mind returns; defective, incorrect or misdescribed items are handled separately.
For a change-of-mind return, you pay return shipping and the original delivery charge is not refundable unless required by law. If we sent an incorrect or defective item, contact us so we can arrange an appropriate remedy and cover reasonable return shipping where a return is required. Photographs and a description of the issue help us assess the request.
Check part numbers and specifications before installation. If you believe a part is unsafe or defective, stop using it and contact us. See our Warranty Information.
We will inspect returned items and communicate the outcome. Approved refunds are issued within 7 business days after inspection, or sooner where law requires. Financial providers may take additional time to post the credit. Refunds normally use the original payment method; if that is unavailable, we will agree a secure lawful alternative with you.
For cryptocurrency purchases, the refundable amount is based on the original order value in USD, not subsequent changes in the asset price. Any refund asset, network and conversion details will be confirmed with you before transfer.
You may request cancellation before dispatch. Once an order has shipped, the return process applies. Nothing in this policy removes rights or remedies required by applicable law.
Questions or requests: sales@cgautopartsshopusa.com or WhatsApp +1 559 305 5286. Include your order number when applicable.