{"id":18,"date":"2026-11-14T11:41:55","date_gmt":"2026-11-14T11:41:55","guid":{"rendered":"https:\/\/cgautopartsshopusa.com\/?page_id=18"},"modified":"2026-11-14T11:42:35","modified_gmt":"2026-11-14T11:42:35","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/cgautopartsshopusa.com\/?page_id=18","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18\" class=\"elementor elementor-18\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e86 elementor-widget elementor-widget-html\" data-id=\"4e86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n.cg-site{background:var(--e-global-color-cgbg);color:var(--e-global-color-cgink);font-family:Roboto,sans-serif}\n.cg-mega-nav{display:flex;align-items:center;gap:8px;flex-wrap:wrap;position:relative;font:500 15px\/1.5 Roboto,sans-serif}\n.cg-mega-nav a,.cg-mega-nav summary{color:#F5F5F5;display:block;padding:12px 10px;text-decoration:none;min-height:44px;cursor:pointer}\n.cg-mega-nav a:hover,.cg-mega-nav summary:hover{color:#ED1C24}\n.cg-mega-nav a:focus-visible,.cg-mega-nav summary:focus-visible{outline:3px solid #F5F5F5;outline-offset:2px}\n.cg-mega-panel{position:absolute;top:100%;left:0;right:0;min-width:560px;z-index:1000;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:24px;background:#171B1E;border:1px solid #485057;padding:24px;box-shadow:0 12px 24px #080B0D}\n.cg-mega-panel strong{display:block;color:#BFC3C7;font-size:13px;margin-bottom:8px}.cg-help-panel{grid-template-columns:repeat(2,minmax(0,1fr))}\n.cg-footer-grid{display:grid;grid-template-columns:2fr 1fr 1fr 1fr;gap:32px}.cg-footer-grid strong{display:block;color:#F5F5F5;margin-bottom:12px}.cg-footer-grid a{display:block;color:#BFC3C7;padding:6px 0}.cg-footer-grid p,.cg-copyright{color:#BFC3C7}.cg-copyright{font-size:12px;margin-top:24px}\n.cg-body-copy{font:400 17px\/1.7 Roboto,sans-serif}.cg-body-copy p{margin-bottom:16px}.cg-body-copy a{color:#F5F5F5;text-decoration:underline;text-decoration-color:#ED1C24;text-underline-offset:4px}.cg-body-copy li{margin-bottom:10px}.cg-body-copy ul{padding-left:24px}\n.cg-directory{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:24px}.cg-directory section{border-top:2px solid #C81018;padding:20px;background:#171B1E}.cg-directory a{display:block;padding:8px 0}.cg-directory h3{font-size:26px!important}\n.cg-breadcrumb{font-size:13px;color:#BFC3C7}.cg-breadcrumb a{color:#BFC3C7}.cg-article-image img{max-height:280px;object-fit:contain}\n@media(max-width:800px){.cg-mega-nav{gap:0}.cg-mega{position:static}.cg-mega[open]{width:100%;order:2}.cg-mega-panel{position:static;min-width:0;grid-template-columns:1fr 1fr;padding:16px;box-shadow:none}.cg-footer-grid{grid-template-columns:1fr 1fr}.cg-directory{grid-template-columns:1fr 1fr}}\n@media(max-width:480px){.cg-mega-panel,.cg-directory{grid-template-columns:1fr}.cg-footer-grid{grid-template-columns:1fr 1fr;gap:20px}.cg-mega-nav a,.cg-mega-nav summary{font-size:14px;padding:10px 8px}}\n<\/style>\t\t\t\t<\/div>\n\t\t<header class=\"elementor-element elementor-element-4e89 e-con-boxed cg-site e-flex e-con e-parent\" data-id=\"4e89\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e87 elementor-widget elementor-widget-heading\" data-id=\"4e87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/cgautopartsshopusa.com\/\" style=\"color:inherit\">CG <span style=\"color:#ED1C24\">Autoparts<\/span> USA<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e88 elementor-widget elementor-widget-html\" data-id=\"4e88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<nav class=\"cg-mega-nav\" aria-label=\"Main navigation\"><a href=\"https:\/\/cgautopartsshopusa.com\/\">Home<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=14\">Shop<\/a><details class=\"cg-mega\"><summary>Categories<\/summary><div class=\"cg-mega-panel\"><div><strong>Braking &amp; suspension<\/strong><a href=\"https:\/\/cgautopartsshopusa.com\/?product_cat=brake-pads\">Brake Pads<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?product_cat=brake-discs\">Brake Discs<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?product_cat=control-arm\">Control Arms<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?product_cat=shock-absorber\">Shock Absorbers<\/a><\/div><div><strong>Cooling &amp; air conditioning<\/strong><a href=\"https:\/\/cgautopartsshopusa.com\/?product_cat=radiator\">Radiators<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?product_cat=water-pump\">Water Pumps<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?product_cat=thermostat\">Thermostats<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?product_cat=ac-compressor\">AC Compressors<\/a><\/div><div><strong>Explore the catalog<\/strong><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3064\">All Categories<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3065\">Brands<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?product_cat=engine-gearbox-mounts\">Engine & Gearbox Mounts<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?product_cat=wheel-hub-bearing\">Wheel Hubs & Bearings<\/a><\/div><\/div><\/details><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3065\">Brands<\/a><details class=\"cg-mega\"><summary>Guides &amp; Help<\/summary><div class=\"cg-mega-panel cg-help-panel\"><div><strong>Choose your part<\/strong><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3070\">Auto Parts Guides<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3066\">Fitment Guide<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3069\">FAQ<\/a><\/div><div><strong>CG Autoparts<\/strong><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3062\">About Us<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=17\">My Account<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=15\">Cart<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/#categories\">Homepage Categories<\/a><\/div><\/div><\/details><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3062\">About<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3069\">FAQ<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3063\">Contact Us<\/a><\/nav>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/header>\n\t\t<div class=\"elementor-element elementor-element-4e8d e-con-boxed cg-site e-flex e-con e-parent\" data-id=\"4e8d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e8a elementor-widget elementor-widget-shortcode\" data-id=\"4e8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e8b elementor-widget elementor-widget-heading\" data-id=\"4e8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Returns and Refunds<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e8c cg-body-copy elementor-widget elementor-widget-text-editor\" data-id=\"4e8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our standard return window is 30 days from delivery for unused, uninstalled parts.<\/p><p>Effective November 14, 2026.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57005f3 e-con-boxed cg-site e-flex e-con e-parent\" data-id=\"57005f3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e39803 elementor-widget elementor-widget-heading\" data-id=\"8e39803\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Eligibility and return requests<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a9eb9a cg-body-copy elementor-widget elementor-widget-text-editor\" data-id=\"9a9eb9a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Contact us within 30 days of delivery with your order number, part number and reason for return. For change-of-mind returns, parts must be unused, uninstalled and complete, with their original packaging and accessories in resaleable condition. We do not charge a restocking fee.<\/p><p>Request return instructions before shipping anything back. We will provide the return address and reference. Do not send a return to an address shown on a parcel without confirmation. Installed or used parts are not eligible for change-of-mind returns; defective, incorrect or misdescribed items are handled separately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-45b463c e-con-boxed cg-site e-flex e-con e-parent\" data-id=\"45b463c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9eab9ed elementor-widget elementor-widget-heading\" data-id=\"9eab9ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return shipping and product issues<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ac6901 cg-body-copy elementor-widget elementor-widget-text-editor\" data-id=\"4ac6901\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For a change-of-mind return, you pay return shipping and the original delivery charge is not refundable unless required by law. If we sent an incorrect or defective item, contact us so we can arrange an appropriate remedy and cover reasonable return shipping where a return is required. Photographs and a description of the issue help us assess the request.<\/p><p>Check part numbers and specifications before installation. If you believe a part is unsafe or defective, stop using it and contact us. See our <a href='\/?page_id=3068'>Warranty Information<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-09ce0bf e-con-boxed cg-site e-flex e-con e-parent\" data-id=\"09ce0bf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff3fc69 elementor-widget elementor-widget-heading\" data-id=\"ff3fc69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Refunds and cancellations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51fb165 cg-body-copy elementor-widget elementor-widget-text-editor\" data-id=\"51fb165\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We will inspect returned items and communicate the outcome. Approved refunds are issued within 7 business days after inspection, or sooner where law requires. Financial providers may take additional time to post the credit. Refunds normally use the original payment method; if that is unavailable, we will agree a secure lawful alternative with you.<\/p><p>For cryptocurrency purchases, the refundable amount is based on the original order value in USD, not subsequent changes in the asset price. Any refund asset, network and conversion details will be confirmed with you before transfer.<\/p><p>You may request cancellation before dispatch. Once an order has shipped, the return process applies. Nothing in this policy removes rights or remedies required by applicable law.<\/p><p>Questions or requests: <a href=\"mailto:sales@cgautopartsshopusa.com\">sales@cgautopartsshopusa.com<\/a> or <a href=\"https:\/\/wa.me\/15593055286\" target=\"_blank\" rel=\"noopener\">WhatsApp +1 559 305 5286<\/a>. Include your order number when applicable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<footer class=\"elementor-element elementor-element-4e95 e-con-boxed cg-site e-flex e-con e-parent\" data-id=\"4e95\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e94 elementor-widget elementor-widget-html\" data-id=\"4e94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"cg-footer-grid\"><div><strong>CG Autoparts Shop USA<\/strong><div class=\"cg-contact-details\"><a href=\"mailto:sales@cgautopartsshopusa.com\">sales@cgautopartsshopusa.com<\/a><a href=\"https:\/\/wa.me\/15593055286\" target=\"_blank\" rel=\"noopener\">WhatsApp: +1 559 305 5286<\/a><\/div><p>Replacement parts for braking, suspension, cooling and more.<\/p><\/div><div><strong>Shop<\/strong><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=14\">All Parts<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3064\">Categories<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3065\">Brands<\/a><\/div><div><strong>Help &amp; Guides<\/strong><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3066\">Fitment Guide<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3070\">Auto Parts Guides<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3069\">FAQ<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3062\">About Us<\/a><\/div><div><strong>Your Account<\/strong><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=17\">My Account<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=15\">Cart<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=16\">Checkout<\/a><\/div><\/div><div class=\"cg-policy-links\" aria-label=\"Store policies\"><strong>Store Policies<\/strong><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3067\">Shipping and Delivery<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=18\">Returns and Refunds<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3068\">Warranty Information<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3071\">Terms and Conditions<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3\">Privacy Policy<\/a><a href=\"https:\/\/cgautopartsshopusa.com\/?page_id=3072\">Cookie Policy<\/a><\/div><style>.cg-policy-links{display:flex;flex-wrap:wrap;gap:12px 24px;margin-top:24px;border-top:1px solid #485057;padding-top:20px;font:400 14px\/1.6 Roboto,sans-serif}.cg-policy-links a{color:#f5f5f5!important;text-decoration:underline}.cg-policy-links strong{width:100%;color:#fff}<\/style><p class=\"cg-copyright\">\u00a9 2026 CG Autoparts Shop USA. Check product specifications and application before ordering.<\/p><a class=\"cg-whatsapp-float\" href=\"https:\/\/wa.me\/15593055286\" target=\"_blank\" rel=\"noopener\" aria-label=\"Contact CG Autoparts on WhatsApp (opens in new tab)\">WhatsApp<\/a><style>.cg-whatsapp-float{position:fixed!important;right:20px;bottom:calc(20px + env(safe-area-inset-bottom,0px));z-index:99990;background:#176B3B!important;color:#fff!important;border:2px solid #fff;border-radius:32px;padding:14px 22px!important;min-height:48px;font:700 16px\/1.3 Roboto,sans-serif;text-decoration:none!important;box-shadow:0 4px 18px #0006;display:inline-flex!important;align-items:center;justify-content:center}.cg-whatsapp-float:hover{background:#10512C!important}.cg-whatsapp-float:focus-visible{outline:3px solid #ED1C24;outline-offset:4px}.cg-contact-details a{overflow-wrap:anywhere}.cg-copyright{padding-bottom:72px}@media(max-width:600px){.cg-whatsapp-float{right:12px;bottom:calc(12px + env(safe-area-inset-bottom,0px));padding:12px 18px!important}}<\/style>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/footer>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns and Refunds draft awaiting factual confirmation.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"solace_meta_sidebar":"","solace_meta_container":"","solace_meta_enable_content_width":"","solace_meta_content_width":0,"solace_meta_title_alignment":"","solace_meta_author_avatar":"","solace_post_elements_order":"","solace_meta_disable_header":"","solace_meta_disable_footer":"","solace_meta_disable_title":"","footnotes":""},"class_list":["post-18","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/cgautopartsshopusa.com\/index.php?rest_route=\/wp\/v2\/pages\/18","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cgautopartsshopusa.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cgautopartsshopusa.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cgautopartsshopusa.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cgautopartsshopusa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=18"}],"version-history":[{"count":6,"href":"https:\/\/cgautopartsshopusa.com\/index.php?rest_route=\/wp\/v2\/pages\/18\/revisions"}],"predecessor-version":[{"id":4890,"href":"https:\/\/cgautopartsshopusa.com\/index.php?rest_route=\/wp\/v2\/pages\/18\/revisions\/4890"}],"wp:attachment":[{"href":"https:\/\/cgautopartsshopusa.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=18"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}